Terms & Conditions
WARRANTY
Any items received that fall into the warranty category (inoperable or manufacturer’s defect), should be handled under manufacturer’s written warranty conditions. Customers should call Wholesale Lifts, LLC to have us troubleshoot problems by phone first. Warranty conditions will be provided with all shipments. We will happily assist customers with any warranty service.
CONDITIONS
All sales are final. Information on the site may contain technical inaccuracies or typographical errors. We attempt to make the site’s information as accurate as possible, but Wholesale Lifts, LLC does not warrant the content of the site is accurate, complete, reliable, current, or error-free. Wholesale Lifts, LLC cannot be held bound or held responsible for typographical errors or omissions.
RECEIPT / DAMAGE / REFUSAL
It is the customer’s responsibility to inspect shipment at time of delivery and refuse shipment if damaged. You have the right to inspect the package regardless of what the truck driver says. If the item appears to not be damaged, but looks as if there is a possibility of damage, the customer should make a note of it on the acceptance slip when signing for shipment. If an item has been damaged during shipment and the customer has already accepted / received shipment, it is the customer’s responsibility to file a claim with the shipping company. Customers must notify the freight carrier and Wholesale Lifts, LLC within 48 hours of any hidden freight damage. Customers must open all packages within 48 hours of receiving and inventory equipment to verify product was received complete and notify us within 48 hours if there are any problems or missing parts.
DELIVERY
Occasionally, an order will leave our facility but is not able to be delivered to the customer by the requested shipping carrier. Please note that shipping accuracy is solely your responsibility. The delivery address must be accurate, and suitable for receiving packages from the carrier. In the event that a package is returned to us by the shipping carrier, re-shipment will proceed at your expense.
DELIVERY TIMING
Wholesale Lifts, LLC makes no guarantee that ordered items will arrive by a certain time or date. Any quote regarding delivery date or time frame is merely an estimate. If you absolutely must have a product within a certain time frame, you must notify Wholesale Lifts, LLC at time of order. Most items can be expected anywhere between 2-7 days, but could take up to 21 days, depending on various factors. Wholesale Lifts, LLC is not responsible for any additional fees customers may incur for rental of equipment for purposes of unloading or other purposes related to receiving product. Wholesale Lifts, LLC is not responsible if the freight company provides the customer with a delivery date, and unforeseen circumstances delay shipment further. Once again, any delivery date, provided either by Wholesale Lifts, LLC or the freight carrier is merely an estimate, not a guarantee of a delivery date. Any number of various shippers may be used to deliver product to destination, depending on the item being shipped, quantity, time and destination. Some larger items will need a loading dock or some other special means to remove the items from the delivery vehicle. Customers are responsible for providing these means.
RESPONSIBILITIES
Again, the customer is responsible for unloading heavy truck freight shipments from the delivery truck, unless other arrangements have been made (ie: liftgate delivery). Additional charges will apply for a liftgate delivery and/or residence delivery. Some items are too large for a liftgate. Customers are also responsible for installation of products, unless otherwise agreed to. Customers must follow the manufacturer installation specifications and instructions for installation and operation exactly or warranty may be eliminated. If a freight company attempts delivery and nobody is present to receive shipment, causing a subsequent re-delivery attempt, the customer will be responsible for paying a re-delivery fee. Additional charges would also be required if a customer needs to re-direct shipment to a different delivery address after order has already shipped. Customers may also be responsible for storage fees if a freight carrier must hold product due to customers being unable to receive product for periods of two days or more.
INSTALLATION
Upon request, Wholesale Lifts, LLC may be able to provide you with the name of a local installer to install your automotive lift for you. We offer these as a reference and a convenience to our customers. These installers are independent, third party contractors, that you, the customer, decide to hire or not. These installers are not agents, partners, nor are they employed by Wholesale Lifts, LLC. Wholesale Lifts, LLC disclaims any guarantee, warranty or promise, whether implied or expressed by the installer / contractor regarding their workmanship, fitness for a particular purpose, or the materials the independent contractor will use. We provide installer quotes for informational purposes only. Ultimately, it is your, (the customer’s) decision on whether or not to hire them. We do not advise or recommend you use any particular contractor. Using these installers is the customer’s choice, and means that the customer assumes all risk and Wholesale Lifts, LLC assumes no liability whatsoever for any damages or loss. We will gladly obtain quotes from these installers / contractors on your behalf, merely as a convenience to you, if asked to do so.
CANCELLATIONS
We incur many costs when processing and shipping orders. If the order is canceled before the item has shipped, but after payment has been processed, we will credit the customer minus a 3% merchant processing fee. This is a fee that merchant accounts charge on every transaction and is non-refundable. Customers will be charged for shipping costs for any orders that are canceled after the item has already shipped, but not yet received by the customer. They may also be responsible for a restocking fee.
RETURNS
Our limited return policy allows you to return defective or incorrectly shipped merchandise. All returned merchandise requires a prior authorization from Wholesale Lifts, LLC. Contact our customer service representatives first for shipping instructions and to obtain a return authorization number. Any unauthorized returns will be refused and will become the responsibility of the customer and credit will not be issued unless authorization to return merchandise has been received. For all merchandise returned to Wholesale Lifts, LLC for reasons other than defective or incorrectly shipped items, a 25% restocking fee and return shipping costs (transportation costs) will be deducted from the credit refund. Any and all returned items should be approved through Wholesale Lifts, LLC Customer Service. All returned items must be in their original box or crating and must include all packing material, manuals, and all accessories. All returns must have the R.G.A. number written on the outside of the carton. At our discretion, an additional restocking fee may be charged if your product is opened or is not returned in its original condition, box, or is missing packing material, manuals, or any accessories. Damaged items will be repaired at the expense of the customer.
ADDITIONAL WARRANTY INFO
For all warranty considerations, the original manufacturer will supply replacement parts only during the warranty period. The original purchaser is responsible for all shipping, handling, and any labor charges incurred. Hydraulic/Pneumatic cylinders may qualify for exchange under warranty if reported within the first 30 days from date of sale. After the first 30 days from date of sale, a seal kit and installation instructions will be sent for cylinder repairs. All defective parts must be returned to the original manufacturer for inspection and examination. Any parts that are found to be defective will be replaced or repaired to proper working order. Other items not listed above may be considered general wear parts and therefore, will not be covered under warranty. These warranties do not extend to defects caused by ordinary wear, abuse, misuse, shipping damage, improper installation, voltage or lack of required maintenance. Wholesale Lifts, LLC is not to be held responsible for any failure that results from an accident, purchaser/operator abuse, neglect, or failure to operate products in accordance with instructions provided in the owner’s manual(s) supplied. Damage caused by rain, excessive humidity, corrosive environments or other contaminants are not covered under warranty. THESE WARRANTIES DO NOT EXTEND TO ANY COSMETIC DEFECT NOT INTERFERING WITH EQUIPMENT FUNCTIONALITY OR ANY INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE THAT MAY RESULT FROM ANY DEFECT, FAILURE OR MALFUNCTION OF A WHOLESALE LIFTS, LLC PRODUCT OR THE BREACH OR DELAY IN PERFORMANCE OF THE WARRANTY.