At Wholesale Lifts, our commitment is to provide you with the best customer service. We offer you various delivery options so that you can choose the one that best fits your needs.

I have the equipment to unload my order

Do you have a forklift, a high-capacity hoist, or a tractor in your facility? In that case, this option may be the one for you.

What to keep in mind when choosing this option:

• The most popular 2-post lifts (with 9,000 lb and 10,000 lb capacity) have a shipping weight of approximately 1,400 lbs and 1,900 lbs, respectively. On the other hand, a 15,000 lb capacity 2-post lift has a 2,700 lb shipping weight.
• Given the packaged lift and hydraulic power unit’s weight, they cannot be unloaded from the trailer by hand. Simply put, IT IS MANDATORY TO USE A SUITABLE FORKLIFT OR HOIST FOR UNLOADING THE LIFT.
• You are solely responsible for unloading your equipment from the truck. The truck driver cannot do this for you.
• Wholesale Lifts uses trustworthy freight companies to make the deliveries. It is your responsibility to be present on the scheduled date and time of the delivery.
• There will be a receiver charge, which varies by carrier (typically $100+), if the truck driver arrives at the designated location and the customer does not have the necessary means ready to unload the lift.

In case you do not have the necessary equipment to unload the equipment do not worry. Wholesale Lifts offers other delivery options.

Pick up at one of our warehouses

Do you have a hitch trailer to transport your lift? If so, then this might be the best option.

What to keep in mind when choosing this option:

• Wholesale Lifts and our brands’ warehouses have the means to load your car lift into an appropriate trailer.
• Given the weight and dimensions of car lifts, we cannot load lifts directly into vehicles or trucks. To safely transport your lift, you will need a hitch trailer.

Will this option not work for you? Perhaps the warehouse is too far from your location? If so, keep reading.

Dock Hold from LTL Carrier

Think of this option as a variation of the previous one. Even so, this could be an excellent alternative to picking up the lift at one of our warehouses. Instead, we can take the car lift to a warehouse closer to your location.

You will still need a hitch trailer to transport the lift for this option, but you can save on freight costs if you have an LTL Carrier close to your shop.

Ship directly to a local installer

Neither of the above delivery options suits you? Then we have the solution.

We will dispatch your lifts directly to a local installer in your area. This way, you will not have to worry about anything since the installer would be in charge of the logistics.

What to keep in mind when choosing this option:

• You still have to pay the freight fee to the installer (or dock hold for the installer to pick up the lift)
• We will quote the installation fee before you pay for the lift so that you can get an idea of the total amount to pay (car lift + freight + installation)

Do you have another delivery option in mind? In that case, do not hesitate to contact us. At Wholesale Lifts, we are open to all kinds of solutions, as long as they comply with the relevant local regulations and safety standards.

CANCELLATIONS

We incur many costs when processing and shipping orders. If the order is canceled before the item has shipped, but after payment has been processed, we will credit the customer minus a 3% merchant processing fee. This is a fee that merchant accounts charge on every transaction and is non-refundable. Customers will be charged for shipping costs for any orders that are canceled after the item has already shipped, but not yet received by the customer. They may also be responsible for a restocking fee.

RETURNS

Our limited return policy allows you to return defective or incorrectly shipped merchandise. All returned merchandise requires a prior authorization from Wholesale Lifts, LLC. Contact our customer service representatives first for shipping instructions and to obtain a return authorization number. Any unauthorized returns will be refused and will become the responsibility of the customer and credit will not be issued unless authorization to return merchandise has been received. For all merchandise returned to Wholesale Lifts, LLC for reasons other than defective or incorrectly shipped items, a 25% restocking fee and return shipping costs (transportation costs) will be deducted from the credit refund. Any and all returned items should be approved through Wholesale Lifts, LLC Customer Service. All returned items must be in their original box or crating and must include all packing material, manuals, and all accessories. All returns must have the R.G.A. number written on the outside of the carton. At our discretion, an additional restocking fee may be charged if your product is opened or is not returned in its original condition, box, or is missing packing material, manuals, or any accessories. Damaged items will be repaired at the expense of the customer.

ADDITIONAL WARRANTY INFO

For all warranty considerations, the original manufacturer will supply replacement parts only during the warranty period. The original purchaser is responsible for all shipping, handling, and any labor charges incurred. Hydraulic/Pneumatic cylinders may qualify for exchange under warranty if reported within the first 30 days from date of sale. After the first 30 days from date of sale, a seal kit and installation instructions will be sent for cylinder repairs. All defective parts must be returned to the original manufacturer for inspection and examination. Any parts that are found to be defective will be replaced or repaired to proper working order. Other items not listed above may be considered general wear parts and therefore, will not be covered under warranty. These warranties do not extend to defects caused by ordinary wear, abuse, misuse, shipping damage, improper installation, voltage or lack of required maintenance. Wholesale Lifts, LLC is not to be held responsible for any failure that results from an accident, purchaser/operator abuse, neglect, or failure to operate products in accordance with instructions provided in the owner’s manual(s) supplied. Damage caused by rain, excessive humidity, corrosive environments or other contaminants are not covered under warranty. THESE WARRANTIES DO NOT EXTEND TO ANY COSMETIC DEFECT NOT INTERFERING WITH EQUIPMENT FUNCTIONALITY OR ANY INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE THAT MAY RESULT FROM ANY DEFECT, FAILURE OR MALFUNCTION OF A WHOLESALE LIFTS, LLC PRODUCT OR THE BREACH OR DELAY IN PERFORMANCE OF THE WARRANTY.