Refund policy

CANCELLATIONS

We incur many costs when processing and shipping orders. If the order is canceled before the item has shipped, but after payment has been processed, we will credit the customer minus a 3% merchant processing fee. This is a fee that merchant accounts charge on every transaction and is non-refundable. Customers will be charged for shipping costs for any orders that are canceled after the item has already shipped, but not yet received by the customer. They may also be responsible for a restocking fee.

RETURNS

Our limited return policy allows you to return defective or incorrectly shipped merchandise. All returned merchandise requires a prior authorization from Wholesale Lifts, LLC. Contact our customer service representatives first for shipping instructions and to obtain a return authorization number. Any unauthorized returns will be refused and will become the responsibility of the customer and credit will not be issued unless authorization to return merchandise has been received. For all merchandise returned to Wholesale Lifts, LLC for reasons other than defective or incorrectly shipped items, a 25% restocking fee and return shipping costs (transportation costs) will be deducted from the credit refund. Any and all returned items should be approved through Wholesale Lifts, LLC Customer Service. All returned items must be in their original box or crating and must include all packing material, manuals, and all accessories. All returns must have the R.G.A. number written on the outside of the carton. At our discretion, an additional restocking fee may be charged if your product is opened or is not returned in its original condition, box, or is missing packing material, manuals, or any accessories. Damaged items will be repaired at the expense of the customer.

ADDITIONAL WARRANTY INFO

For all warranty considerations, the original manufacturer will supply replacement parts only during the warranty period. The original purchaser is responsible for all shipping, handling, and any labor charges incurred. Hydraulic/Pneumatic cylinders may qualify for exchange under warranty if reported within the first 30 days from date of sale. After the first 30 days from date of sale, a seal kit and installation instructions will be sent for cylinder repairs. All defective parts must be returned to the original manufacturer for inspection and examination. Any parts that are found to be defective will be replaced or repaired to proper working order. Other items not listed above may be considered general wear parts and therefore, will not be covered under warranty. These warranties do not extend to defects caused by ordinary wear, abuse, misuse, shipping damage, improper installation, voltage or lack of required maintenance. Wholesale Lifts, LLC is not to be held responsible for any failure that results from an accident, purchaser/operator abuse, neglect, or failure to operate products in accordance with instructions provided in the owner’s manual(s) supplied. Damage caused by rain, excessive humidity, corrosive environments or other contaminants are not covered under warranty. THESE WARRANTIES DO NOT EXTEND TO ANY COSMETIC DEFECT NOT INTERFERING WITH EQUIPMENT FUNCTIONALITY OR ANY INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSS, DAMAGE, OR EXPENSE THAT MAY RESULT FROM ANY DEFECT, FAILURE OR MALFUNCTION OF A WHOLESALE LIFTS, LLC PRODUCT OR THE BREACH OR DELAY IN PERFORMANCE OF THE WARRANTY.